IMPLEMENTATION PACKAGE · EMAIL
A shared inbox with clear responsibilities.
Shared inbox messages enter a case register with an owner and response deadline. This package organises handling; reply drafting is an additional scope.
Before you order, we check your tools and agree the scope and timing.
PACKAGE OUTCOME
An organised business inbox
For a small team handling enquiries, support or administration through one shared inbox.
INCLUDED
Exact package scope
- one inbox and one email provider
- 3–5 agreed categories
- deduplication of reprocessed messages
- a central register with New, Needs a reply, Overdue and Completed views
- one alert and a Needs review queue
- tests using 20–30 anonymised messages
OUT OF SCOPE
What the price does not include
- importing the inbox's full history
- OCR and attachment interpretation
- autonomous reply sending
- combining separate threads based on message meaning
- 24/7 monitoring and third-party tool costs
WHAT TO PREPARE
Materials needed to get started.
- an account or secure test access to one inbox
- categories and their owners
- 20–30 anonymised example messages
CHECK THE RESULT
What we will check before handover.
- reprocessing an identifier does not create a duplicate
- a message creates a case or enters Needs review
- views and alerts match the agreed sample
- no reply is sent automatically without separate approval
HOW DELIVERY WORKS
How implementation works.
Check your tools
You see how your tools connect and which access we need to deliver the package.
Scope and timing
You receive written confirmation of the price, schedule, materials and acceptance scenarios.
Implementation
We connect your tools with agreed rules and error handling.
Acceptance and stabilisation
We run the agreed cases. You receive documentation and the stabilisation period begins.
Will the system reply to customers automatically?
This package organises messages and assigns cases. You send replies yourself. Drafting replies or automatic sending can be quoted separately.
Can you handle multiple inboxes?
The package covers one inbox. Further inboxes need a separate quote, with rules suited to each source.
NEXT STEP
Ask about this package.
Describe your process and tools. We will confirm package suitability, the access needed and a start date.
15 MINUTES · FREEArrange a time by email- We confirm fit and timing first.
- Payment after scope confirmation.
- Additional features require a separate quote.